Help bettors play responsibly?
Help people with gambling addiction?
We had to make this section easy to find on the app to help users with addiction problem.
Our card sorting exercise led us to put ‘Responsible gambling’ section along with other settings on the Header on desktop (and on top app bar in mobile), which was unlike most betting platforms in the industry today – where this section is placed hidden in some nook or at the end scroll of a page.
When we looked at the current trends in market for Responsible gambling, all we found was confusing settings and difficult to access features.
Decluttered and clean interface, and use of crisp and clear descriptions helps both novice and veteran users understand how to go about using this feature for good.
The settings are laid out in an increasing order of gambling addiction, starting with simple settings like setting bet limits, to more punishing settings like deactivating account.
To help users – novice or veteran – we gave them access to different types of controls such as self exclusion, reminder, time out, bet amount limits, etc.
A bettor can use any combination of these settings to help minimize their gambling addiction. For example, a person with overspending issues can set up bet limits which allow only a particular amount to be deposited per day. A person who’s spending too much time on
Our alarm clock wakes us up by interrupting us with a sound. We followed a similar interrupt driven design for instances when a gambling setting limit has been reached.
Designing for gambling addict users was a learning for us too. In this process we untapped our creativity to find out solutions to this problem to bring out the best experience for our users.
We encourage you to try responsible gambling in the Six Sigma Sports product.
Set once, and play safe!